We know it can be a frustrating time when your phone is infected with malware, but what if you have no idea how to protect yourself?
We’ve created this guide to help.
Read more Our first tip to stop ransomware is to check whether your phone has been reset and to check that the virus is not running on your device.
The second is to use an antivirus app to ensure that you are not using another virus that may be spreading from your phone to others.
If you can’t do these things, the virus could be running on another phone or even on your computer.
You may also want to consider turning off the internet, as you may not be able to contact your family or friends to check on them if you are still infected.
If you have any questions, please get in touch with us on Twitter, Facebook or email.
We also recommend downloading the Antivirus Protection (App) for Android or iPhone from the Google Play store.
The Antiviruses Protection (Pro) for android is a free download, and is an antiviruses protection app that can help protect you from ransomware.
If using an antiviral app, ensure you download the latest version of the app.
If not, you can install a free antivirus trial from Microsoft.